Our current processing time is 10 business days for regular order or 5 business days for rush orders.
This selection can be made at checkout.
If you have any questions or concerns please email us prior to ordering at email@example.com or call us during business hours on 0451 611 821
*FREE Pick up is available from our factory sore at Wyong NSW- this option will appear on checkout if you are in the local vicinity to us. If it does not show up and you are local to us, enter your postcode as 2259 and it will appear. If selecting pick up- you will receive a text message when our order is ready to collect.
A POSTAGE CALCULATOR CAN BE FOUND ON THE CART PAGE ONCE YOU ENTER YOUR POSTCODE.
For a limited time only we are able to give you a special on standard shipping rates!
No code needed, flat rate options will be shown on the checkout page.
500 grams and under $10 flat rate Australia wide
500 grams-5kg $14.95 flat rate Australia wide
*Applies to regular parcel post only,express post still attracts regular express rates as shown on checkout. NZ customers, $24 flat rate applies as normal. Parcels weighing more than 5kg will attract regular postage rates as shown on checkout.
EXPRESS POSTAGE ONLY EXPRESS’S THE POSTAGE SIDE OF THINGS,NOT THE PRODUCTION TIME! ALLOW FOR POSTAGE TIMES ON TOP OF PROCESSING TIMES, SELECT EXPRESS POST IF IN DOUBT. SELECTING A “RUSH” ORDER ON CHECKOUT IS WHAT SPEEDS UP THE PROCESSING TIME.
Business days are counted as Monday-Fridays excluding any public holidays,starting from the day after you order.
During peak times(Sept-Jan) wait times do increase and can be up to 4 weeks. We do our best to have items out within this time frame although we take no responsibility for having items to you by a specific date.Please take this into account when ordering. These processing times still apply if you are using afterpay.
WE SHIP AUSTRALIA AND NEW ZEALAND WIDE! PLEASE ALLOW UP TO 10 BUSINESS DAYS FROM US COMPLETING YOUR ORDER FOR POSTAGE TO ARRIVE TO YOU.
All orders will be delivered by Fastway couriers or Australia post.
All items sent through our courier or Australia post parcel post include tracking,excluding the following: Items sent through Australia post using the $2-$7 option such as some small names,shapes & cake toppers, do not come with a tracking number therefore cannot be traced for you. If for some unforeseen circumstance they do not arrive, we will not resend them free of charge as there is not traceable evidence of them not arriving. If in doubt use an option above this which has tracking.
If you would like your parcel left without a signature, please place this in the order notes section on checkout, so we can mark the parcel this way, if you do not leave notes, your parcel will require a signature on delivery.Note though that if you give authority to leave the parcel, we will take no responsibility for it being lost or stolen once delivered.
WA & NT attract a higher fee than what you may expect.
We only charge what Australia post & Fastway charge, so keep in mind that all packing materials are courtesy and goodwill from us.
Once parcels have left our factory,no responsibility will be taken for loss or damage. Custom wholesale designs is not obliged too replace any items broken during transit or by Australia Post or its affiliates. We do pack our parcels secure to ensure no damages occur,but unfortunately this may still happen at times. The way you open your package matters also,so please take care when doing this.
In the event that your account info is not kept up to date and your parcel is sent to the wrong address,we will not be held responsible. This includes your PayPal address also. We will not replace your order. If your order is sent back to us due to wrong address or you not contacting the relevant shipping department, we will re-ship it to you at your own cost.
Any damages MUST be reported to us within 7 business days of it arriving. After this time we are not obliged to assist with replacements.
ALL PRICES ARE SHOWN IN AUSTRALIAN DOLLARS INCLUDING GST.
GST IS ADDED AT THE CHECKOUT TO COMPLY WITH AUSTRALIAN TAXATION OBLIGATIONS. GST IS NOT CHARGED TO NZ RESIDENTS AS PER TAXATION GUIDELINES.