Our Current processing time is 8 business days for regular orders or 5 business days for rush orders.
The rush order option can be found on the checkout page. Express post does not make your order a rush order.
If you have any questions or concerns please email us prior to ordering at [email protected] or call us during business hours on 0451 611 821
Free pick up is welcome from our Wyong NSW showroom
7/5B Lucca Rd Wyong
Please remember as each item is made custom just for you there are processing times and also postage times
POSTAGE METHODS EXPLAINED
There are various postage options shown on our checkout page, they include the following:
+ Large letter Flat rate $5.50 option-
This is NOT traceable and it is sent just as a large letter would be sent with stamps. Australia post recommends allowing 10 business days for this style of postage to arrive after leaving us. This method was introduced to reduce postage rates on small items. There is no insurance on this type of parcel and because it is not traceable we will not replace lost, missing or broken items which have used this method of shipping. If you would like the reassurance of your order being trackable and insured against the above things, do not use this postage method.This method of postage will be left by the postman without authority to do so.
+ Regular Parcel Post–
This is traceable. It is regular parcel shipping via Australia Post. Australia post recommends allowing up to 5 business days for most of Australia and up to 10 business days for WA and far north QLD using this method.
+ Express Post-
This is traceable. It is overnight delivery only if you are in an Australia Post express zone. Please check this with Australia Post.
Remember,express post does just that, express’s the shipping, it does not make the processing time any faster. If you are needing faster processing times, you should choose a ‘rush order’ on checkout.
+ Fastway Couriers-
These parcels are traceable and are sent via Fastway Couriers. Delivery times are variable with Fastway depending on your location and can generally take 1-9 business days.
+ Flat Rate New Zealand-
This is traceable and is via Australia Post. International shipping is express service and should arrive within 5 business days according to Australia Post.
+ Flat Rate Small Parcel & Flat Rate Large Parcel & Flat Rate Heavy Parcel-
All are traceable. This method subsidized through ourselves. This means we are offering you a flat rate of shipping and we foot the cost of any additional that it may be. This is a friendly gesture to cover some of your shipping by Custom Wholesale Designs. We will choose your shipping company from either Australia Post or Fastway Couriers,which ever rate comes in cheapest and most efficient to get your parcel to you.
+ For Processing and Delivery-
Business days are counted as Monday-Fridays excluding any public holidays,starting from the day after you order.
+ Authority to Leave-
If you would like your parcel left without a signature, please place this in the order notes section on checkout, so we can mark the parcel this way, if you do not leave notes, your parcel will require a signature on delivery.Note though that if you give authority to leave the parcel, we will take no responsibility for it being lost or stolen once delivered. All insurance will be voided. We also take no responsibility for delivery drives leaving a parcel when not authorised to do so, this is a matter you should take up with the said shipping company. We do our utmost best to avoid this happening.
+ Responsibility of ‘On time Delivery’
Custom Wholesale Designs will not be held liable if a freight company does not deliver your parcel on time. This should be taken up with the freight company.Once your parcel has left us, we cannot be responsible for freight times.
+ Returned Parcels
If we ship your parcel and it is returned to us for any reason that is not of our fault, you will be charged the postage amount again before we can re-ship your order. We cannot ship it again for free so this charge must be passed on to you. There is also a fee of $10 charged to us for the parcel to be returned to us, this fee will be payable by you,the customer before we can reship. To avoid this happening be sure to check your mail box for a calling card from the delivery driver and call them to make appropriate arrangements. If your parcel is being held at your local post office awaiting collection,be sure to arrange for its collection before it is sent back to us.
+ Updated Address
In the event that your account information is not kept up to date and your parcel is sent to the wrong address,we will not be held responsible. This includes your PayPal address also. We will not replace your order. If your order is sent back to us due to wrong address or you not contacting the relevant shipping department, we will re-ship it to you at your own cost.The above will apply (under returned parcels) if this occurs. You must update your address on your account BEFORE making an order not after or it will not apply to your order and we have no way of knowing you have done this.
During peak times(Sept-Jan) wait times do increase and can be up to 4 weeks. We do our best to have items out within this time frame although we take no responsibility for having items to you by a specific date.Please take this into account when ordering. These processing times still apply if you are using afterpay.
Custom wholesale designs is not obliged too replace any items broken during transit or by Australia Post or other couriers. A damage claim should be lodged with the delivery company. We do pack our parcels secure to ensure no damages occur,but unfortunately this may still happen at times. The way you open your package matters also,so please take care when doing this. We use good quality packaging and tape to do our best to prevent damages,at a cost not passed on to you guys.
ALL PRICES ARE SHOWN IN AUSTRALIAN DOLLARS INCLUDING GST.
GST IS ADDED AT THE CHECKOUT TO COMPLY WITH AUSTRALIAN TAXATION OBLIGATIONS. GST IS NOT CHARGED TO NZ RESIDENTS AS PER TAXATION GUIDELINES.
