Our current processing time is 10 business days for regular order or 5 business days for rush orders.
This selection can be made at checkout.
(Processing means the time it will take for your order to leave our factory,shipping times should be added)
If you have any questions or concerns please email us prior to ordering at customwholesaledesigns@outlook.com.au or call us during business hours on
0451 611 821
*FREE Pick up is available from our factory store at Wyong NSW- this option will appear on checkout if you are in the local vicinity to us. If it does not show, please contact us and we will give you a hand! If selecting pick up- you will receive a text message when our order is ready to collect.
3/8 WILLOW TREE RD WYONG NSW 2259
Hours:
| Day | Open | Closed |
|---|---|---|
| Monday | CLOSED | CLOSED |
| Tuesday | 9am | 5pm |
| Wednesday | 9am | 3pm |
| Thursday | 9am | 5pm |
| Friday | 9am | 2pm |
Closed weekends and public holidays
As of the 12th January 2018 we now offer three finishes on a some of our products: (click here for an example)
RAW MDF
This is our usual raw finish on our products, unless another option is available and has been chosen your products will come in this finish. This is raw MDF colour and will contain some burn/scorch marks as outlined below.
GLITTER COATED- SILVER OR GOLD
Glitter coated is not a full coverage of glitter, but rather a subtle shimmer over either a gold or silver finish which has been applied to the raw MDF.
If you are after a product that does not have a gold or silver glitter option available, please ask if we can do it. Contact us
ACRYLIC-3mm Acrylic-Gold mirror,silver mirror and multiple colours
Acrylic is a hard “plastic” type material which comes in gold mirror,silver mirror and multiple colors. We do only stock 3mm thickness in acrylic so it is not suitable for all products. We have listed acrylic on almost all products it is available on such as cake toppers and simple joined names/words.
Artwork proofs are not sent out prior to your item being made.The reason for this is that we process large volumes of orders each week and unfortunately we would spend all of our time awaiting proof returns if we were to do this. This would not be viable to give a substantial processing period to get mass orders out.
IMPORTANT: Please note names are placed in the best order they fit in when designing your product/s, unless it is an item with numbered diagrams for you to coincide with.
Q.What is lasercutting?
Laser cutting is essentially the burning of a design into wood or acrylic. This does mean you can expect your item to have scorching/burning marks on it as this is the process of laser cutting. Some sanding with fine grit sand paper will help to remove these marks if you do not like them (many people do!)
Q. My products smell burnt,why?
Essentially they are burnt realistically! They are burnt out of wood or acrylic by the laser. The smell will pass in time. Laser cutting is the method of burning a design from wood(or any other material), so unfortunately it will have a burnt smell. It also would have been freshly cut and then packaged,so will appear to have a stronger smell due to it being contained in the packaging.
Q.How do i find out how much postage is?
There is a postage calculator located in your cart.Once you have entered your address,payment options will be shown. This is BEFORE payment.
Q.How long should i expect to wait for my order?
Our current wait period is shown on the pop up that appears on your screen and also on the top of the cart and checkout pages. Our business days are Tuesday through to Friday only.
Q. Do these signs come painted? (please see above for the added gold or silver coated options that have been added above)
No they do not. The idea is to get a cheaper rate on the actual item and then let your creativity take over by decorating/painting yourself.ALL of our items are RAW.Some items may contain “burn” marks from our machine.These are covered when painted or can be sanded off with some light grit sand paper. If your item has engraving, you may notice a mark where we have briefly wiped the scorching from over the engraving. If this is the case a simple damp cloth wiped over the entire product face with make it look nice and fresh.
Any dots on top of letters such as j i etc are not included in our designs as they have nothing to stick to and simply fall out. We do not join these to the product.
Q. Do your products come with fittings for hanging?
No. Most of our products are lightweight and need no more than some double sided tape. We do recommend 3M clear double sided tape which can be purchased generally at bunnings. Or also 3M Velcro tabs are great.
Q.How long/high is the item im wanting to order?
Each item varies.Therefore please check the item description under each product. No item will exceed 1.1metres in length.
Q. Do products vary or will they be identical?
Products do vary. Designs will always be almost identical to those shown on our website, however as each item is made to order just for you so there will be slight variations. This also includes variations to the colouring of the wood and the amount of burn marks, scorching marks on each product. If you are wanting to remove scorching marks, simply give the surface a very light sand with very low grit sand paper.
Q. The stand that has come with my item is too wide for the product-its fall through it.
With some products we have to make the slot in the stand a tad bit wider.This is to allow for painting.If we were to make them the exact size of the product,once you have painted it,it would not fit in the stand as paint does make it a bit thicker. If you have already painted it and are still having this issue,our advice would be to add some clear drying PVA glue into the slot, place product in the slot and allow it to dry. This should solve the problem.
Q. Hyphenated names
When ordering a hyphenated name or word it must be ordered as two words. The hyphen will be joined too the start of the second word. This is classed as two words and will be charged accordingly.
Q.What thickness wood is appropriate for what design.
We laser cut wood which is 3mm and 6mm in thickness. Thicker woods require different machinery. None of these thickness’s are stand alone. We do provide stands on some items though to make it freestanding. Check notes on the specific item of interest before ordering.
Q. Im having troubles placing my order.
Please contact us via email or call us during business hours on 0451611821
Q. Do you ship overseas?
YES! We post to New Zealand and Australia!
Q.What is sublimation printing on your products?
Sublimation printing is a process in which liquid is turned into gas. This gas is made active by heat. The heat then helps the ink absorb into the item being used,a substrate. Only specially coated substrates can be printed on.
Any dots on top of letters such as j i etc are not included in our designs as they have nothing to stick to and simply fall out. We do not join these to the product.
I have a question not listed here- thats ok,just Contact us here and we will be happy to help!
