NOTE: IF YOUR PACKAGE ARRIVES DAMAGED OR BROKEN YOU MUST NOTIFY US WITHIN 24HRS OF TAKING DELIVERY OF THE PARCEL OTHERWISE INSURANCE CLAIMS CANNOT BE MADE AGAINST THIS.WE WILL NOT REPLACE YOUR GOODS UNLESS YOU HAVE INFORMED US WITHIN 24HRS OR BREAKAGES.
The use of this website and its administration is provided to you out of goodwill, if you cannot abide by and respect our requests,please refrain from using the site.
All images on this site remain the property of Custom Wholesale Designs. NO images are to be used from our site without our consent under any circumstances. They remain our intellectual property and will not be used to display on your business pages. Should you wish to advertise our product, we ask that you purchase a few select products to decorate and take images of yourself. This is in the best interest and fairness of ourselves and also all other wholesale business’s that purchase from us. Saving our images to have other business’ design/make it for you is not ok. These designs remain the property of custom wholesale designs pty ltd only and may not be reproduced by any other person or company.
Wholesale/re-sellers must not use the wholesale option unless you are purchasing our products with the intent of re-selling them. ABN checks will be done.
Our FAQ(frequently asked questions) form part of these terms and conditions also. Please read them here: FAQs
We do not keep or share any payment details with third parties. Our checkout system is secure and through SecurePay. An Australia Post Corporation and NAB.
The information you provide for your account details will not be shared with third parties* and is used purely for our ordering and delivery system. Only your delivery details such as address and phone will be shared with *delivery providers.
You are entirely responsible for any and all activities which occur under your user account such as passwords and security.If you suspect your account to have been used in an unauthorised way you must contact us immediately.
Custom Wholesale Designs Pty Ltd is equipped with a secure SSL certificate.
Custom Wholesale designs Pty Ltd uses Secure Pay to allow you to safely make credit card payments. SecurePay is committed to providing safe and secure online payment options. SecurePay Online Payments provides a highly secure Payment Card Industry Data Security Standard (PCI DSS) compliant solution.
Terms and Conditions
Please keep your delivery address updated at all times as this will be the address it is delivered too,not the address attached to paypal or the likes.We will not be held accountable for you leaving the wrong address on your order.
There will be variations to products slightly to those on the website,this is due to each item being custom made especially for you. Laser cutting is the process of a design being burnt from wood(mdf) or acrylic.
Their will be variations in the colouring of the materials. There may be scorching(burn marks) on your products as this is the process of how the products are cut.
If an item is spelt incorrectly on your order for(incorrect spelling on your behalf) we will replace it at a fee incurred by you. Unless it is our fault,then we will replace it free of charge.
Refunds will not be given for “change of mind”. We will do our best to provide a replacement item,IF the problem with your product is due to our fault. Refunds will not be given on personalised products as we have clearly stated full descriptions and given clear images of what you are ordering. It is your responsibility to understand what you are purchasing. We will not replace an item because you do not like the look of it,the font or the style.This is up to you to decide correctly BEFORE ordering.
Fonts and styles may change slightly or look different to a displayed item due to us have too shrink,stretch,resize or re position things to make your product look “right”.
Every customised item is different as they are all designed from scratch. They will all be within the approx same sizes etc although may differ slightly. Only identical items(items ordered in multpiles of more than 1) will look exactly the same.
Our sizing is judged by the first letter(capital). If an items states cm in height,it is likely to be cm for the remaining letters. All letters will be in proportion.
Members first order codes are valid up to a max of $40 only. Members coupon codes when signing up to the website newsletter are valid for website use only.
All of our items are raw,unpainted unless stated otherwise.
All orders are final and cannot be cancelled once paid for.
All information provided on the delivery,FAQ and terms and conditions pages form apart of the terms and conditions of use of our checkout system.Buy checking out, you are agreeing that you are familiar with this information.
Afterpay is a payment instalment plan offered to our customers directly through Afterpay. All payments are controlled by Afterpay not custom wholesale designs pty ltd. Standard processing times do still apply when using the Afterpay option. Any enquiries regarding payment must be directed to Afterpay.
If you make an order using afterpay and later cancel the order, there is a 6% fee with held from your total order amount to cover the fee that afterpay charges us. Afterpay do not refund us of this fee even if a customer cancels.
REGISTERED BUSINESS NAME:CUSTOM WHOLESALE DESIGNS PTY LTD
ACN: 613 637 193
ABN: 97 613 637 193
WE NOW HAVE A SHOP YOU CAN COME IN AND BROWSE,ORDER FROM AND COLLECT!
3/8 WILLOW TREE RD WYONG NSW 2259
Closed weekends and public holidays